Member Services - Rocklea, Carina, Kedron, Margate

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Member Services - Rocklea, Carina, Kedron, Margate

Viva Leisure Group

2.02.0

Brisbane QLD

Casual

Viva Leisure Group \ \ 5 reviews\

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Job details

Job type

- Casual

Shift and schedule

- Shift work

Location

Brisbane QLD

Benefits

Pulled from the full job description

- Parental leave - Gym membership - Free fitness classes

Full job description

THE OPPORTUNITY

Viva Leisure - one of Australia’s leading health and fitness operators - is seeking enthusiastic Member Services team members to join our Club Pilates Brisbane studios on a casual basis. Our Brisbane studios, formerly operating as Rebalance, are now proudly part of the global Club Pilates network, with Viva Leisure as the master franchise partner in Australia. This brings together the strength and stability of a major Australian fitness group with the world-class programming and brand recognition of one of the largest Pilates brands globally.

Opportunities are available across our Rocklea, Carina, Kedron , and Margate locations. In this role, you will deliver exceptional, personalised service while supporting studio growth through strong member relationships and membership sales. Your day-to-day responsibilities will include assisting members with general enquiries, conducting studio tours for prospective members, driving membership sales, and maintaining a clean, welcoming, and professionally presented studio environment. This is a casual position offering a flexible working schedule.

CLUB PILATES BRISBANE STUDIOS

At Club Pilates, we believe fitness is more than a workout - it’s a lifestyle built on care, connection, and consistency. Our studios are welcoming, community-focused spaces where expert instructors support members to move with confidence and strength.

The transition from Rebalance to Club Pilates marks an exciting new chapter, combining strong local roots with global expertise, modern studio design, and industry-leading equipment and training. Join our Brisbane team and be part of a forward-thinking environment that values your talent, creativity, and wellbeing, with genuine opportunities to grow your career within Viva Leisure.

SKILLS & QUALIFICATIONS

We are looking for someone with:

- Current First Aid and CPR certification (or willingness to obtain) - Knowledge of and a passion for the Fitness Industry - Experience in sales and customer service, ideally within the fitness or retail sectors

KEY RESPONSIBILITIES

- Providing a professional and welcoming experience for all members, visitors, and new joiners, including conducting studio tours and inductions - Support membership growth by responding to enquiries, following up on leads, and following Viva’s sales process to maximise conversions - Engage with members, assist with general queries - Handle administrative duties including phone calls, members feedback, system updates, and shift handovers, escalating issues when necessary - Maintain a clean, safe, and well-presented studio environment by performing regular cleaning, equipment checks, restocking supplies, reporting hazards and faults, and supporting operational and administrative tasks

YOUR LIFE AT VIVA - PERKS & BENEFITS

As an employer of choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people. We offer a range of benefits to our employees such as Flexible Work Arrangements and great work-life balance for personal rejuvenation and well-being, Paid Parental Leave, Free fitness membership, Central locations with brand new facilities and ongoing learning and development opportunities. With countless career paths under one roof, the possibilities are endless.

Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.

We make every opportunity last at Viva and are looking to find members of the team to upskill and develop all with the aim to make Viva the best place to work.

ABOUT VIVA LEISURE

At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry — benefitting our members, shareholders, franchisees, communities, and employees alike.

As an Australian-owned and ASX-listed company, we offer a diverse range of health and fitness solutions, including big-box health clubs, express gyms, high-intensity group training studios, Pilates, yoga, aquatics, women’s-only facilities, personal training, and more. Established in 2004, our key brands include Club Lime, hiit republic, Plus Fitness, GROUNDUP, and Rebalance. With over 300 facilities across Australia and internationally, including corporate-owned and franchised sites, we’re proud to serve diverse communities.

In 2020, Viva Leisure acquired Chain Collective Group to expand our fitness franchise brands both domestically and internationally. Chain Collective now operates as the franchising arm of Viva Leisure, proudly holding Plus Fitness as its flagship franchised brand — paving the way for the continued growth and success of multiple fitness concepts acr